Help! ShipHero will not allow me to login

Hey all,

A client gave me access to their Ship Hero, setting up my email and a password so that I could take a peek at their order data.

However, whenever I attempt to login, the login screen first starts loading, then it “loads” and brings me right back to it as though I hadn’t clicked “LOG IN” yet.

I have tried changing the password to no avail.

Hello @Yueyung0,

For any issues with the UI, please reach out to support through the usual channels. You can ask your customer to put in a ticket on your behalf.

Have a nice day!