Issue on Order Picking - Some items are picked with more quantity than the ordered quantity

Hi Team,

We have encountered an issue on a particular order where the qty that was picked on some of the line items is more than the qty ordered. Here is the link on the order:

On mobile app, we have also tested and saw that ShipHero will not allow the picker to pick more quantity than the ordered quantity. We are not sure why it happened as this is the first time that we encountered this. Can you help us check whether this is a bug on your system?

Looking forward for your response. Thank you.

Best Regards,

Cc: @Edwin

Hello @Altair!

Edwin has already submitted a ticket for this and is in our support team’s hands.
This is the kind of issue that support is better suited to help you, so please follow up with them there.

Have a great day!