Return kit conponents via API

GraphQL API
1

Can I create a return on a regular kit sku but only for one of the components via API?

2

Yes, you should be able to create the return against the component SKU by passing the component as the return line item and setting is_component: true.

Example shape:

mutation {
  return_create(data: {
    order_id: "ORDER_ID",
    warehouse_id: "WAREHOUSE_ID",
    return_reason: "Customer return",
    line_items: [
      {
        sku: "COMPONENT_SKU",
        quantity: 1,
        return_reason: "Customer return",
        condition: "Good",
        is_component: true
      }
    ]
  }) {
    request_id
    return {
      id
      legacy_id
      status
    }
  }
}

The important part is that the sku should be the component SKU, not the parent kit SKU, and is_component should be set to true.

I haven’t tested this against your account specifically, so if you still get a validation error, please share the exact error and whether the original order line item was shipped as the kit parent or exploded into components.

Additionally, there is a new field in your user profile in this forum where you can complete your ShipHero account ID. With that info I can give you a more accurate response.

3

{

“body”: {

“errors”: [

{

“message”: “No line item with sku ‘secri2’ exists for order ‘841957994’”,

“operation”: “return_create”,

“field”: “return_create”,

“request_id”: “6a3d8719673ac62ffbc30398”,

“code”: 5

}

],

“data”: {

“return_create”: null

},

“extensions”: {

“throttling”: {

“estimated_complexity”: 10,

“cost”: 10,

“cost_detail”: {

“return_create”: {

“items_count”: 0,

“cost”: 10,

“total_cost”: 10,

“fields”: {}

}

},

“user_quota”: {

“credits_remaining”: 3994,

“max_available”: 4004,

“increment_rate”: 60

}

}

}

}

4

Seems this kit is a regular kit. Can you try with a build kit?

Anyway I’m opening a ticket for the bug, you should be able to return regular kit items too.

5

previously I had success with build kits

6

Ok, a ticket was open to fix this bugs.