Shipment data not properly populating in Magento

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Hi Team,

We are facing an issue with shipment information while syncing from shiphero to magento. It is syncing with limited information. The below screenshot explains our issue in detail.

Missing details are Carrier, Tracking number shows NA, Status, Service Type, Weight, Expected Delivery.

1. Shiphero Created Shipment using our Staging Store:

Order #001775326

2. Shipstation Created Shipment in Production Store:

Hi @senthil!
Could you reach us at about this?
The reason is that this integration is not made using the Public API, so it needs to be troubleshot differently and we might need you to share IDs or sensitive information such as account information.
Thanks in advance!

Yeah, We have the ticket #84690 with support as well

Thanks @senthil :+1:
And my apologies for the confusion, I reopened the ticket and left a message for our team.
Please let me know if you still don’t see the ticket opened.
Thanks again!