Shipping Label Cost is 0.00 for Shopify Markets Pro Orders/Shipments

GraphQL API
1

Hello!

We recently switched over to using Shopify Markets Pro for our international shipping needs. Normally if I want to look up to see what our cost is for shipping a package to a customer, I would check the “cost” field in shipments > shipping_labels. That is still working for everything except for orders that are processed via Shopify Markets Pro.

For example, I sent the following query with our customer order number, and got back 0.00 for the label cost. Request ID: 656df3f49f44905ec563d1c6

query {
    orders(order_number: "CUST_ORD_NUM") {
        request_id
        complexity
        data (first: 10) {
            pageInfo {
                hasNextPage
                endCursor
            }
            edges {
                cursor
                node {
                    id
                    order_number
                    merged_orders {
                        order_id
                        is_master
                    }
                    shipments {
                        id
                        created_date
                        shipping_labels {
                            id
                            package_number
                            cost # label cost should be here
                        }
                    }
                }
            }
        }
    }
}

Are there known problems of orders handled with Markets Pro not showing the label cost? If so, is there some other way to get it via the API? Is there a timeline for fixing this?

Thanks,
Jeremy

2

Hey @jeremyw,

Thanks for reaching out!

The quickest way to resolve this issue would be to submit a ticket via ZenDesk so that support can take a look. The Public API functions correctly here, as the label cost is also being returned as 0.00 to our webpage and database.

Please let me know if you have any questions or concerns.

Best,
RayanP

3

Ah, I see. Thanks, @sh-agent!

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