Shopify order attached file to be shown in ShipHero

Feedback
1

Hi, our products are often bought as a gift and we want to introduce a gift message feature for our customers, where they can upload a picture and text message, which then will be printed on a card. The message we could manage and we can see it as a customer note in ShipHero, however the attached picture is not linked to the attachments of ShipHero. Any suggestions? Many thanks in advance for your help!

2

Hi @Schmid

Welcome to the ShipHero Public API community!

For non-public API questions and issues, please use the help button in the UI for better assistance.

Have a nice day!

3

@Luisperrone I reached out to the customer support and they mentioned they will clarify it with the dev team. I never heard back since then. We are very soon launching new products and want to have this feature. If you can help, that would be highly appreciated!! Many thanks!

4

Hey @Schmid!
If you are looking to do this using our Public API:
When you only need text, the message will show as part of the invoice/packing slip. However, if you need to add an image or a card-like file, the best way is to overwrite the default invoice/packing slip using:

mutation {
  order_update(data: { 
    order_id: "string"
    custom_invoice_url: "string" 
    gift_note: "string"
  }){
    request_id
  }
}