SKU 43084186648835 is in the order but doesn't have a record in your warehouse


After succeeding in staging environment we’re now trying to go into production with a real warehouse and discovered that even though our order create mutation is succeeding when we go into shiphero UI it won’t let us ship and says " SKU 43084186648835 is in the order but doesn’t have a record in your warehouse" and suggests that we should “Create the product in your warehouse”.

This is confusing to us because the product does exist in our warehouse and is clearly visible in the UI. I can also find it by querying the products graphql node with a sku filter of 43084186648835.

Can someone help us figure out what we’ve done wrong ?

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Hey @jesse,

Thanks for reaching out!
I’ll start looking into this issue now.

Let me know if you have any questions or concerns.


Ok, thank you very much Rayan. We worked with our fulfillment warehouse team yesterday and they are just as stumped as me. Thank you for the quick response.

Hi Ryanp,

How are things going with looking into the issue?

Hey @jesse,

Thanks for hanging in there
Let’s continue this conversation through our ticketing system.

Let me know if there’s anything I can do to assist.