We’re trying to create shipments via API and we’re getting successful response. However we can’t see the shipments created anywhere in the UI. Can I get some help in checking why please? I’ve added request and response below. We’re trying to send the label URI from our system to Shiphero and we’re trying to send it through shipment creation. Please advise this is the correct way to do it. Thank you!
I checked the four orders present in the dashboard, and I can see the shipments created in all of them. If you check the right side panels and scroll down a bit, you will find a shipments panel:
If you didn’t know, if you follow this link, Order Fulfillment – Developer Resources | ShipHero, you will find the whole explanation of how to fulfill an order using the Public API as there are some steps required after creating the shipment to mimic the process as it works using the UI.
Thanks for your reply! I was able to find the shipments being created, however I need your input on where we should send the label URI from our system to Shiphero.
At the moment we are sending to pdf_location
Our expectation is that the link will appear when we click on VIEW LABEL as shown below, can you advise if this is correct?
Also when we create shipments, are they also supposed to appear in above interface? It seems they are not being created here so wondering where the disconnect might be?
Hello @april!
I hope you are doing great today!
I’ve been running some tests, and I’ve come up with the following:
The correct attribute inside labels to have the label display when you click there would be: paper_pdf_location
Shipments should appear there, even when you haven’t completed the whole Flow. I’m still looking into this issue. Could you try adding the customer_account_id field? It goes in the same level as order_id, you should use this when you are a 3PL acting on behalf of one of your customers.
Please let me know if that worked for you.
Have a nice day!
Tomas
Yes, that is correct. That is where you should see the shipments you created, even if they were made using the API. That “View Label” should also link to the label pdf link provided in the paper_pdf_location field.
Do you mind sharing with me the request ID for the updated query? I’d like to trace it and why it does not appear on that screen.
Hello @april!
I’ve been running some tests, and I think something is not working correctly. My first tests were on a brand account, but I’m getting the same behavior as you in my 3PL test account.
I will need to do further research and let you know as soon as I have an update.
Have a lovely weekend!
Tomas
Hello @april!
The engineering team is still looking at the issue. It is still in the backlog, but there is no ETA.
Feel free to ask for updates as many times as you require.
Have a nice weekend!
TomasFD