Unicode Characters in Name/Address

Raj · June 16, 2023, 7:39pm

Hi, I’ve been sending unicode characters in the format “\uXXXX” and so far I wasn’t facing any problems.
But recently several orders have literally that text in Name/Address field of buyer.
Example order id where those chars are Correct: 307305957
Example order id where those chars are Wrong: 367114696
Both were created using the same application.

Could you pls let me know if I’m doing something wrong or if something changed on SH’s end and what’s the fix?

Thank you
Raj

Rayanp · June 19, 2023, 11:32am

Hey @Raj,

Thanks for reaching out!

I’ll take a look into those examples and get back to you shortly.

Best,
RayanP

Raj · June 19, 2023, 1:15pm

Thank you @Rayanp - looking forward to it

Raj · June 20, 2023, 1:10pm

Hey @Rayanp, did you get a chance to look into it?

Rayanp · June 20, 2023, 4:09pm

Hey @Raj,

Thanks for hanging in there!

Do you have a more recent example where the characters are correct? I wasn’t able to go back far enough to see the request body in the example you provided.

Please let me know if you have any questions or concerns.

Best,
RayanP

Raj · June 20, 2023, 4:36pm

Maybe this? 364280493
Most of the recent ones I got have that problem.

Rayanp · June 21, 2023, 3:55pm

Hey @Raj,

Thanks for hanging in there!

Reviewed this one with the team and ultimately decided to escalate it to our Engineering Team to take a look at. Looking forward to updating you!

Best,
RayanP

Raj · June 21, 2023, 5:23pm

Thank you @Rayanp - appreciate your help!

Raj · July 31, 2023, 6:49pm

Hey @Rayanp - is there an update/explanation here pls?
It’s been over a month… thank you

Rayanp · July 31, 2023, 7:48pm

Hey @Raj,

Thanks for hanging in there!

Unfortunately, at the moment I have no updates regarding this case. I will bump the issue in hopes of getting this looked at sooner.

Please let me know if there’s anything I can do to assist in the meantime.

Best,
RayanP

Raj · July 31, 2023, 7:51pm

Please push for priority on this as a major client is facing lots of problems because international addresses are being printed incorrectly on labels.
They sent me screenshots showing the issue, which I can share in DM if it helps in any way.

Raj · August 9, 2023, 8:32pm

Hey @Rayanp, Any update pls?

Raj · August 22, 2023, 3:23pm

Bump - are there any updates?