Hi, I’ve been sending unicode characters in the format “\uXXXX” and so far I wasn’t facing any problems.
But recently several orders have literally that text in Name/Address field of buyer.
Example order id where those chars are Correct: 307305957
Example order id where those chars are Wrong: 367114696
Both were created using the same application.
Could you pls let me know if I’m doing something wrong or if something changed on SH’s end and what’s the fix?
Thank you
Raj
Hey @Raj,
Thanks for reaching out!
I’ll take a look into those examples and get back to you shortly.
Best,
RayanP
Thank you @sh-agent - looking forward to it
Hey @sh-agent, did you get a chance to look into it?
Hey @Raj,
Thanks for hanging in there!
Do you have a more recent example where the characters are correct? I wasn’t able to go back far enough to see the request body in the example you provided.
Please let me know if you have any questions or concerns.
Best,
RayanP
Maybe this? 364280493
Most of the recent ones I got have that problem.
Hey @Raj,
Thanks for hanging in there!
Reviewed this one with the team and ultimately decided to escalate it to our Engineering Team to take a look at. Looking forward to updating you!
Best,
RayanP
Thank you @sh-agent - appreciate your help!
Hey @sh-agent - is there an update/explanation here pls?
It’s been over a month… thank you
Hey @Raj,
Thanks for hanging in there!
Unfortunately, at the moment I have no updates regarding this case. I will bump the issue in hopes of getting this looked at sooner.
Please let me know if there’s anything I can do to assist in the meantime.
Best,
RayanP
Please push for priority on this as a major client is facing lots of problems because international addresses are being printed incorrectly on labels.
They sent me screenshots showing the issue, which I can share in DM if it helps in any way.
Hey @sh-agent, Any update pls?
Bump - are there any updates?