Hi @aadam,
I ran the warehouse_id from the request-id and that warehouse id does not exist in either your 3PL or client account associated with the account the mutation was sent from. Can you double-check the id?
Hello @aadam and @Theresa we are currently under a Go-Live phase, and this is happening with the production environment, I already double checked the token being used is the one generated for that environment, any other suggestions on what can be the root cause and fix?
Hi, @melvinj.hidalgo The same issue that happened with @aadam. The warehouse id sent in the mutation is not associated with the account that the mutation is sent from. I will PM the specifics.
request id 6144f95a792710bb1705e4b8
and request id 614cb2fb1b82af2613f284b7 are two different ShipHero accounts.
The account query for 614cb2fb1b82af2613f284b7 returns the Primary warehouse (default) and the Primary warehouse profile (test). Do you have a specific question that I can answer on that? There is only one warehouse, Primary, and test is a profile for the warehouse Primary.