Hi.
We are using Woocommerce, and we have just noticed that when someone is trying to pay and his credit card gets declined → this action duplicates all the products in SHIPHERO by the amount of times he failed with his payment. Please have a look at the at the attached screenshots below. Everything in WOOCOMMERCE is perfectly fine. It is just the SHIPHERO making duplicates that we have issues with.
This community platform mainly deals in issues related to our Public API. I’d recommend making a support ticket, as support has the resources better suited to handle this type of issue.
You can create a ticket by going here and clicking submit a ticket or by clicking on the “Help” tab on app.shiphero.com.
