Inventory Snapshot Generation Stuck

GraphQL API
1

We’ve never had any issues before but today we’ve been dealing with an inventory generate snapshot via the GraphQL API getting stuck with the status “Process restarted.” and it’s been going on for hours with no end in sight. Can you all help us get it unstuck or cleared out so we can re-do it?

We’ve tried to abort it but received this error “

“errors”: [

     {

       "message": "Snapshot 692dd867d93e82d002ca67bc already in process",

       "operation": "inventory_abort_snapshot",

       "field": "inventory_abort_snapshot",

       "request_id": "692e11ba2044cbc65b186a37",

       "code": 9

     }

“

Request ID: 692dd867d93e82d002ca67bc

Error:

Process restarted. Please wait a few minutes and try again, or contact ShipHero support if this persists.

2

Hello, we were able to abort the snapshot 692dd867d93e82d002ca67bc. For future issues you will typically receive a more timely, coordinated and thorough response by reaching out to support@shiphero.com