Inventory Snapshot STUCK for a WEEK

GraphQL API
1

Hi, here’s the snapshot that’s stuck:

{
    "data": {
        "inventory_snapshot": {
            "request_id": "67509d85fd782cd7f5e4ff8c",
            "complexity": 2,
            "snapshot": {
                "snapshot_id": "6746a2e86edb357609d4e01b",
                "job_user_id": "VXNlcjoxNjEyNjQ=",
                "job_account_id": "QWNjb3VudDo2Mjg1MA==",
                "customer_account_id": null,
                "notification_email": null,
                "email_error": null,
                "post_url": null,
                "post_error": null,
                "post_url_pre_check": true,
                "status": "InventorySnapshotStatus.processing",
                "error": "Process restarted\nProcess restarted\nProcess restarted",
                "created_at": "2024-11-27T04:41:12+00:00",
                "enqueued_at": "2024-11-27T04:41:12.694000",
                "updated_at": "2024-11-27T07:41:34+00:00",
                "snapshot_url": null,
                "snapshot_expiration": null
            }
        }
    },
    "extensions": {
        "throttling": {
            "estimated_complexity": 2,
            "cost": 1,
            "cost_detail": {
                "inventory_snapshot": {
                    "items_count": 0,
                    "cost": 1,
                    "total_cost": 1,
                    "fields": {
                    }
                }
            },
            "user_quota": {
                "credits_remaining": 2001,
                "max_available": 2002,
                "increment_rate": 30
            }
        }
    }
}

And it even fails to abort

{
    "errors": [
        {
            "message": "Snapshot 6746a2e86edb357609d4e01b already in process",
            "operation": "inventory_abort_snapshot",
            "field": "inventory_abort_snapshot",
            "request_id": "67509df5aaea47da114ab581",
            "code": 9
        }
    ],
    "data": {
        "inventory_abort_snapshot": null
    },
    "extensions": {
        "throttling": {
            "estimated_complexity": 0,
            "cost": 1,
            "cost_detail": {
                "inventory_abort_snapshot": {
                    "items_count": 0,
                    "cost": 1,
                    "total_cost": 1,
                    "fields": {
                    }
                }
            },
            "user_quota": {
                "credits_remaining": 2002,
                "max_available": 2002,
                "increment_rate": 30
            }
        }
    }
}

Any help pls?
Thank you

2

Hi, Pls help - this is important+urgent

3

Hi @Raj

I’ve asked the engineering team to abort it from the DB.
I’ll let you know when it is done.

Have a nice day!

1 Like
5

Thank you @Luisperrone - I’ll wait

6

Snapshot is aborted!

1 Like
7

Thank you @Luisperrone !
Is there any way to avoid this problem in future?

8

There is a ticket in engineering to fix the root cause, but it will take a while, so in the meantime, we’ll abort it if it happens. You just let us know!

1 Like