We are experiencing what I believe is the same issue. We have a snapshot stuck though since March 2021 but when we try to abort it just says the following which has been preventing us from generating a new inventory snapshot since then.
@tomasw
Unfortunately it doesn’t work. That is what we are trying when we get the error shown in my previous post.
I did retry again as well by copying and pasting what you wrong and changing the Snapshot ID to the correct one and it is giving the same error still and not letting us abort.
If helpful, the latest request_id is below:
“request_id”: “609ea37812275c5587901a77”,
Hi @atlatin!
The snapshot ID 603edcafbc0d1ced1b8a3990 should be aborted now.
Give it another try and let me know if you still have trouble with that.
Thanks again!
Tom
That seems to have fixed the stuck snapshot ID, but now when we go to generate a new snapshot and then access the link for it, we get the following error:
We tried then using the URL with the AWS AccessKey included but then it shows “products”: {}, “warehouses_searched”: 0
We have also confirmed the warehouse_id but it still says 0 afterwards.
Here is the latest request_id: “request_id”: “60a7cca99f6867a379482874”. We tried this one with “warehouse_id” entered for our main warehouse. We prefer not to use a warehouse_id since we want the inventory snapshot to include everything, but regardless it still gives the same issue whether the warehouse_id is entered or not, where the snapshot shows:
That should return the values for that customer account id
I will let you know as soon as I have a response back about this.
Thanks again for the patience!
Tom
@tomasw When we include the “customer_account_id” then it seems to work now but that breaks our use for this feature since we need it to check the entire warehouse / every customer. This was working fine until that snapshot that got stuck and had to be aborted mentioned above.
Hi @atlatin!
Our apologies for the delayed response. We have been dealing with some issues regarding the Inventory Snapshot recently but it should be fixed by now (and you should be able to see data if you omit the customer_account_id now)
Please let us know if there is anything else we could help with!
Thanks again for the patience!
Tom
our inventory snapshot is stuck again. I tried to abort old inventory snapshot but new one is not being processed. It’s enqueued for a really long time. Can you please review?