Inventory Update Didn't triggered

GraphQL API
1

Hello Team,
We had created an order on shiphero with number “ML-2000011385813454” and received “order allocated” webhook as mentioned below. and after that the order is updated to add another product with SKU “P500005” , but we didn’t receive the “Inventory Update” webhook for this order and we don’t know why.

OrderAllocatedAsync-call-
{
“webhook_type”: “Order Allocated”,
“allocation_reference”: 1172957140,
“account_id”: 79405,
“account_uuid”: “QWNjb3VudDo3OTQwNQ==”,
“warehouse_id”: 105631,
“warehouse_uuid”: “V2FyZWhvdXNlOjEwNTYzMQ==”,
“allocated_at”: “2025-04-23T19:05:46”,
“order_number”: “ML-2000011385813454”,
“order_id”: 605304766,
“order_uuid”: “T3JkZXI6NjA1MzA0NzY2”,
“partner_order_id”: “ML-2000011385813454”,
“line_items”: [
{
“id”: 1488752073,
“item_uuid”: “TGluZUl0ZW06MTQ4ODc1MjA3Mw==”,
“partner_line_item_id”: “1733766587-605304766-1”,
“quantity”: 12,
“sku”: “5010781”,
“is_kit_component”: false,
“created_at”: “2025-04-23T19:05:46”
}
],
“ready_to_ship”: 1
}

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image1864×779 82.7 KB

2

Hi

Please submit a ticket on this issue.

Thank you.

3

HI @Austin_Harvey how are you? What do you mean about submit a ticket on this issue? Where do we have to do it??

4

Hello!

You can submit a support ticket here: ShipHero.

This is the best way to ensure that issues such as this are addressed in a timely, organized manner with our full resources at our disposal.

Thank you!