When an order is “Set As Fulfilled”, why doesn’t it send a webhook on the Shipment Update? I know it isn’t shipped, but I can’t see any other ways to get that event.
What is our options?
Hello @Webtimisten!
Thanks for reaching out.
When setting an order as fulfilled, you can choose whether to remove inventory or not.
Removing inventory creates a shipment entry and records the inventory movements associated with the order; you can see this in the UI. The latter doesn’t do either.
The Shipment Update Webhooks triggers specifically on shipment creation. That event never happens when not removing inventory; hence there is no trigger.
From an API perspective, you could query orders by fulfilled status and compare which ones you are missing. I don’t think that is scalable, though.
I am unaware of the business reason for setting orders as fulfilled and not removing inventory. Still, if it’s an option, you could cancel the orders and get an Order Cancel Webhook.
Have a nice day,
TomasFD