Hello!
We use Shopify Plus B2B integrated directly with ShipHero. When our team creates wholesale orders in Shopify, we manually enter our customer’s PO# into Shopify’s PO field.
Our challenge is that ShipHero only imports the Shopify order number (e.g. WHOLESALE-1090), not the customer’s PO#.
For our business, the PO# is the true reference number. We need to be able to:
- Search orders by PO# within ShipHero.
- Display the PO# prominently on shipping labels and packing slips.
- Ideally have the PO# function as a primary order identifier rather than a note or gift message.
I’ve been told this isn’t supported through the standard Shopify integration and would require using the GraphQL API or a custom integration. However, I haven’t been been able to determine whether ShipHero has an existing field that can function as a true customer PO field.
Has anyone successfully implemented this?
Specifically:
- Which ShipHero field did you map the Shopify PO# to?
- Is it searchable within the ShipHero UI?
- Can it be printed on shipping labels and packing slips?
- Or is this simply a limitation of ShipHero’s current data model?
We’re trying to avoid using the gift note or notes fields since that would require entering the PO# twice (once in Shopify’s PO field and again in a notes field) and still wouldn’t allow it to function as a true order identifier.
Any guidance or recommendations would be greatly appreciated. Thank you! 