Shiphero Bulk Product Edit

I am trying to use this feature: https://software-help.shiphero.com/hc/en-us/articles/4419344875405-Product-Bulk-Edit

The template says that the product name column should be called “Name”. However I receive this error on upload: The CSV file contains invalid headers: Name. Headers are case sensitive.

I have tried “Name”, “name”, and “NAME”. What is happening here?

Hey @frankatolive,

Thanks for reaching out!

I believe this best way to resolve this issue would be to create a ticket for our Support Staff to look into, as they are better equipped to help with this type of issue.

If you have any questions or concerns regarding the Public API, I’d be more than happy to answer them!

Please let me know if you have any questions or concerns.

Best,
RayanP