Hey guys,
We’re running into an issue where our subscription orders from Shopify are not flowing through to ShipHero properly
We’re using Shopify’s new Subscriptions app (native to Shopify), which I think might be causing the issue
All other normal one-time purchases are flowing from Shopify to ShipHero as expected
Has anyone else run into this?
Hey @alt15! Welcome to our dev community!
Here, we focus on ShipHero public-API-related questions. I suggest you contact support directly. They will be better suited to help you with native integrations. If you don’t know how to open a ticket with support, please let me know, and I will gladly guide you.
Have a nice day!
Thank you Tomas, and my apologies, any chance you have a link to where I can open a ticket with support?
I appreciate your help here 
Hey @alt15! I see you are a child account for a 3PL. In that case, reach out to them, and they will be able to submit a ticket on your behalf.
Will do, and thank you!