Triggering a shipment with custom labels

GraphQL API
1

Hi there, many thanks in advance for your guidance.

I’m looking to provide ShipHero with custom labels that should be attached to our packages or case packs; the labels are customer specific used for internal tracking purposes. How can I achieve this via the GraphQL API?
I would still expect ShipHero to arrange the shipping w/ the carrier.

We already feed the orders into ShipHero via the Shopify integration. I couldn’t figure out a way to advise ShipHero to attach custom labels to the case packs or cartons they would ship out with the preferred carrier.

Thank you

2

Hi @candrei
And on the UI how would you expect that label to show on the order?
Is adding the link to that label as packing_note a possibility?

Thanks in advance!
Tom

1 Like
3

Thanks @tomasw, really useful! Using packing_note is an interesting solution. We could provide instructions under that section, ie: download the labels (from a publicly available web link) & how to attach them to each box, etc. I wonder if that would be feasible. I’m concerned about the lack of feedback whether the instructions were clear and were implemented.