Webhook events not reaching my app

Legacy REST API
1

Hi, I am running a .NET core web server to receive webhook events. I’ve registered the webhooks with your system, but I am not receiving the events. I am able to trigger the route with postman from a remote url. Are the webhooks down right now?

2

Hello @dgdev!
Welcome to the ShipHero Public API community!

Webhooks are working at the moment. I just ran some tests with my test account and endpoints to double-check, and I received them instantly.

I can’t find your email registered to any of our customers, so if you could share with me the account ID with which you are working, I can dig deeper from our end. You can send it to me privately if you prefer.

Have a great day!
TomasFD

3

Hi Tom, the email associated with the account is finance1@gfuel.com

4

Hey! I just sent you an inbox with the details.

you can use this query to check if the URL is correct:

query{
  webhooks{
    request_id
    complexity
    data(first:10){
      edges{
        node{
          name
          url
          shop_name
        }
      }
    }
  }
}

Best,
TomasFD

5

Can I get some more help? I am still not receiving webhook events.

6

Hello @dgdev!
Thank you for your patience.
We are still working on finding the reason webhooks are not being sent.
Kind regards,
TomasFD