WebHooks - how to get stats?

GraphQL API
1

Hi, So about a month ago, we received an email from someone at SH saying our webhook was timing out. I removed some of the entries I had created for testing and wasn’t using anymore.
Since then I haven’t heard anything, but I also don’t see anything in my logs so I’m not sure if the webhooks are firing anymore.

Is there somewhere I can check for myself if the webhooks I created are working okay, timing out, log of each time they were triggered and what fate they met with etc?

Thank you!
Raj

2

Hey @Raj,

Thanks for reaching out.

Looking into this one now, I’ll update you as soon as I can.

Best,
RayanP

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3

Hey @Raj,

Thanks for hanging in there!

Unfortunately, I wasn’t able to find a way for you to check your webhook’s statuses, even after syncing with the team here.

Let me know if there’s anything I can do to assist.

Best,
RayanP

4

Thank you @sh-agent for checking, but it’s disappointing.
Maybe if not live stats then how about a log somewhere - is that possible?
Sorry about the trouble

5

Hey @Raj,

Thanks for hanging in there!

It’s no trouble at all, these are some pretty good questions.
Unfortunately, I don’t think we have anything publicly available in the form of logs either for this.

Let me know if there’s anything I can help with.

Best,
RayanP

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6

Hi @sh-agent, I have multiple webhooks set up, and when I try to test them (from external location to the production url), they work well with the test data I send (picked from SH’s webhook documentation), but I don’t get anything from SH itself.

Earlier this week, I thought maybe it’s because I set them to listen for POST requests, so I changed them to listen for both GET and POST, but still nothing - only entries I see in the execution log are from my tests.

Where do I go from here?
Thank you

7

Hey @Raj,

Looking into the next steps, I’ll update you shortly.

Best,
RayanP

1 Like
8

Hey @Raj,

Thanks for hanging in there!

I can confirm that all my webhooks have been received using POST. Would you mind sharing some examples of which webhooks aren’t working properly and the process used to trigger them?

Please let me know if you have any questions or concerns.

Best,
RayanP

9

Hey @sh-agent, I just messaged you the details.

1 Like
10

Hi @sh-agent, been 4 days - any update pls?
I can actually confirm that I’m receiving PO webhook pings, but as discussed before, it’s useless for us as a 3PL since it doesn’t contain the shop name

11

Hey @Raj,

Thanks for hanging in there!
I sent a response privately to you, did it not go through?

I can see the return webhook registered under the Fauna Audio account. Have you tried updating or changing a Return within that account to trigger the webhook, and that’s not sending any information to your endpoint?

Let me know if there’s something I’m misunderstanding here!

Best,
RayanP

1 Like
12

Hey @sh-agent , Sorry I never received an email notification about your message, so didn’t get to know you replied…

Yes, I had not been receiving any return notifications. But I recreated the whole setup on my end today, added couple more return notifications and now I’ve finally started seeing them - hurray!
I was likely doing something wrong the first time, not sure what.

Btw, the PO webhook call not providing shop_name is a major problem, any chance that could be fixed pls?

Thank you!

13

Hey @Raj,

That’s great to hear!
I’ll relay the importance of that PO Shop Name field again.

Let me know if there’s anything I can do to assist.

Best,
RayanP

1 Like