Hi @honeybumhelp!
Thanks for that detailed explanation, we will be happy to take a look at that for you.
Could you reach us at support@shiphero.com with that same information?
That way we can look at this with our engineering team that made the integration with Shopify.
I apologize for the re-directed, but this is not Public API actually because the Stores integration (for all the stores you can see at https://app.shiphero.com/dashboard/stores
Those do not use our Public API but they have a dedicated integration.
Thanks in advance and I apologize for the inconvenience!
Tom