We have a huge problem when creating orders with GraphQL.
With the old API we shouldn’t set the shipment carrier - only the method, and everything worked perfect.
Now we need to set the carrier, and that wouldn’t be a problem, if there wasn’t a limit of 15 characters:
We need to set the carrier to one of the following:
We have talked with our carrier - www.webshipper.com, and they can’t do anything to solve it.
We need a quick solution to this problem.
Thanks for catching this!, It seems like there is a discrepancy with that limit and what should be.
I already submitted a ticket for Engineering about this and we raise that limit.
I will let you know as soon as I have an update about it.
Any update on this issue?
Not yet, our engineers have not been able to work on this yet.
In the meantime would it be a possibility to make a workaround using Automation Rules?
Something like, sending shipping “webshipper_d” and setting an automation rule to change the method to the one you need?
My apologies for the long waiting on this.
I just tested it and seems to be working now with longer than 15 char.
Let me know if you still see the error and thanks again for the patience!