Return webhooks not triggering for new returns

GraphQL API
1

Can you tell me why the webhook didn’t trigger for this return that was created 20 minutes ago? https://app.shiphero.com/dashboard/returns/details/4775415

2

They’re triggering almost instantly for any return updates but I’m not getting any in for new returns

3

Hey @kolbykskk,

Thanks for reaching out!
I’ve started looking into this issue, and I’ll have an update for you shortly.

Please let me know if you have any questions or concerns.

Best,
RayanP

4

Hey @kolbykskk,

Thanks for hanging in there!

I have a few questions:

Are you saying you’re not getting updates upon return creation but only return updates?
Have you received any webhook triggers for Return # 4775415?
Could you share a return within the past day that was successful in triggering the webhook?

Thanks for taking the time to answer these questions, it helps a lot with my troubleshooting.

Please let me know if you have any questions or concerns.

Best,
RayanP

5

Correct, it seems only updates are triggering and not creates.

We have not received any webhooks for Return # 4775415 still.

The last webhook received was for https://app.shiphero.com/dashboard/returns/details/4753879.

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6

Hey @kolbykskk,

Thanks for hanging in there!

Our logs also correlate to the behavior seen here, so I’m now trying to reproduce the issue in my test account. At the moment I’ve been unable to.

How are you generating these RMA’s?

Please let me know if you have any questions or concerns.

Best,
RayanP

7

They’re being generated by customers using the embedded form that you provide.

1 Like