Hi Team,
Packing Note is not populating in the Warehouse Packer Note section, But we could see in history, it is being updated via API. Can I please get to know why the packing note is not populating even though it was updated?.
Regards,
Supritha
Hi Supritha,
Do you have the request id and I can take a look?
Best,
Theresa
Hi,
Thank you for your response. Please see the below request-id and the corresponding order screenshot from ShipHero.
request_id : 606211f930c89ad1ae7cb12a
Regards,
Supritha
Hi again Supritha,
I sent a mutation and it put the information where it belonged.
mutation {
order_update(
data: {
order_id: “T3JkZXI6MTgyOTE2MjM3”
packing_note: “1ADULBQJ\n2021-03-29 00:00:00”
}
) {
request_id
complexity
}
}
The system is working as expected. The only thing that I saw was that you had the mutation wrapped in a query on the original request. Not sure if that did anything.
Hi Theresa,
I have been using the mutation accordingly as shown in the attached screenshot.
I checked the data for the same order you had updated in the warehouse section, now it’s not showing.
Below is the attached screenshot for the same.
Regards,
Supritha
That is so odd, it was showing yesterday. I just looked it up again and you are absolutely right! Is this the only order where you see this?
I am experiencing the same for most of the orders. Please find the two screenshots attached for your reference.
Hi,
Any updates on this?
Hi
We are still looking into this.
Hi Supritha,
Do you have any automated processes that run on the orders?
Hi Theresa,
We have configured the Magento store to Shiphero to sync orders and also we have a process for updating warehouse packer note using an external source ( mutation ).
Regards,
Supritha R
Hi
Does the update warehouse packer note mutation run more than once on an order? The reason I ask is that there may be an empty mutation that runs after the one that edits the note, and overwrites it with an empty note.
ShipHero is working as expected and the test order did not overwrite. Maybe the mutation is called more than once…
Hi,
We run update warehouse packer note mutation only once on an order.
We tried to update the warehouse packer note as empty using mutation and it is shown in history.
Attached screenshot for your reference.
Are there any mutations run after the one that populates the packer note?
Hi,
We have only one mutation that runs over orders.
Also, we have a process from Magento to update a warehouse packer note for some orders.
But when we checked this, we found that the issue is there for all the orders including the orders for which warehouse packer note is not updating from Magento.
Hi,
Can you tell me more about that process that updates the orders from Magento? This sounds like it is most likely related. Can you tell me more about when the packer note is updated from Magento? Why do you say that it only runs on some orders?
Hi Theresa,
In Magento, we have a field called order comments.
This field is synced to the Warehouse packer note section.
Whenever the user enters order comments which start with the string “Packer:” will be updated to the Warehouse packer note field.
Hi,
Any updates on this?
Can you disable that update? This way we can see if it is what is wiping the note out. In the tests that I did, they did not go away.
We cant disable it. As the note is being used for some other purpose.