Warehouse Packer Note is not populating

GraphQL API
21

Hi @supritha!

Thanks again for the patience while we investigate this!

We found a more recent example: https://app.shiphero.com/dashboard/orders/details/193104648
that might help illustrate why the Packing Note not showing.

So here is the sequence of events that might be triggering that:

  • 2021 - 05 - 24 07: 16: 07 UTC Packing note was updated via Public API
  • 2021 - 05 - 24 07: 51: 19 UTC an update comes from Magento and this is what it has: “customer_note”: “”, among other empty fields

That will cause the Packer note to get overwritten, maybe you will need to change those to avoid changes on Magento overwriting that Packing Note you just added

Please let us know if that still doesn 't help!
Thanks again for the patience!
Tom

22

Thank you for the update. We will check from our end and we will let you know if we face any problems.

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